Shipping within Australia
All orders over AUD$300 will receive complimentary delivery.
If you require a fast service, please contact us before making a purchase.
Each order will be gift rapped and dispatched after checked by both staff from our design team and dispatch office. An automated email notification will be sent to you with a tracking number.
We use Australia Post and DHL only, they both provide trusted services. Please note that Rae Gallery is not responsible for any mislead deliveries due to incorrect delivery information provide. We will not refund or replace orders that have been scanned as delivered.
Shipping outside Australia
Please contact our Customer Care team firstname.lastname@example.org if you require oversea shipping.
Returns and Repairs
At Rae Gallery, we are pride on ourselves on quality. Each piece send to you is checked by qualified specialist. However, from time to time, there may be a rare fault. If you receive a faulty product, we will gladly repair or exchange the original piece. We are also happy to exchange the product if you choose wrong size.
To notify us of the fault or exchange, please contact us and include the below information:
- Your order number
- Your full name and address
- Photographic evidence of the fault along with a brief description
Please note that wear and tear during the course of normal use is not considered a fault. All gemstones are delicate in nature and should be handled carefully; You can find all Care Instructions and Product Care Information on our website.
Please note we do not accept returns when:
- Items are not returned in their original condition i.e. have been worn, damaged or are sent without original packaging.
- Any order includes earrings due to hygienic reasons
- Any order includes bespoke or customized items
However, we are happy to provide all Rae Gallery’s product repairs services with fee. Please contact our Customer Care team email@example.com if you require any further information.
Returns are at the expense of our customers and under your responsibility until the goods are successfully delivered to Rae Gallery.